Telecom Technician | Telecom Recruiters | VOIP Service Technician

Kappa Search Inc. is a Chicago recruiting firm that specializes in the recruitment and placement of engineering, technical service, operations and maintenance professionals. We are currently recruiting for a Telecom Systems Technician with VOIP experience.
The Telecom Systems Technician will be responsible for expert customer assistance to VOIP Telephone Systems customers. Service of these systems requires standard telephony wiring and cross connect, database programming in a Windows interface, configuration of Microsoft Computers, solid understanding of IP networking, and work experience with Cisco products, including configuration.We will send the right candidate for training on all of our products to the highest level of certification possible. Some travel for training is required.

On a daily basis, this person will conduct service and perform installation work and handle customer issues in the field and remotely. This position is responsible for coordinating the actions of others including cablers and technicians in BTI’s employ, as well as subcontractors and carriers.

Duties include, but are not limited to:

  • Service customers
  • Install and program VoIP Telephone Systems
  • Configure and Train End Users
  • Perform Administration Training

  • Expert knowledge of VoIP, PBX and Call Center products
  • Business knowledge of how and why these technologies are used
  • A+ and Network+ Certifications or ability to learn
  • MCSE + Cisco CCNA Certifications or ability to learn
  • 5 or more years of industry experience
  • ShoreTel and Inter-Tel Certification preferred